Effective Date: April 2025

This Privacy Policy describes how Pet Lane Manila (“we”, “our”, or “us”) collects, uses, discloses, and safeguards your information when you visit our website www.petlanemanila.com, use our services, or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following information from you:

Personal Information

  • Full name
  • Contact number
  • Email address
  • Shipping and billing address
  • Payment information (processed securely through third-party providers)

Technical Data

  • IP address
  • Browser type
  • Device type
  • Pages visited, time spent, and other analytics data

Optional Data

  • Product reviews, feedback, and survey responses

2. How We Use Your Information

We use your information to:

  • Process orders and deliver products
  • Contact you about your order or respond to inquiries
  • Improve our website and services
  • Send promotional offers and updates (if you opt-in)
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

  • Third-party logistics (e.g., Lalamove, Grab, couriers) for delivery fulfillment
  • Payment processors (e.g., GCash, PayMongo, etc.) for secure transactions
  • Website hosting and analytics services (e.g., Google Analytics)

All third parties are required to maintain confidentiality and protect your data.

4. Data Security

We implement industry-standard safeguards to protect your data, including:

  • SSL encryption
  • Secure payment gateways
  • Access controls and data minimization

However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

  • Access or update your personal data
  • Withdraw consent or opt-out of marketing emails
  • Request deletion of your account and personal data
  • File a complaint with the National Privacy Commission (NPC) of the Philippines

6. Cookies and Tracking

We use cookies to enhance user experience, analyze traffic, and personalize content. You may disable cookies through your browser settings, but some site features may not work properly.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from children.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📧 Email: support@petlanemanila.com
📱 Phone: (0916) 209 – 2337 | (0919) 444 – 3256
📍 Store Address: 323 G. Araneta Avenue, Quezon City, 1113